Askly is growing and our new juridical and brand name for customer support solution is Askly. Askly (LLC) (“Askly (LLC)”, “We”, “Us” or “Our”) is a company that provides various services for eCommerce and online service providers (“Service” or “Services”) on www.askly.me address.
GDPR is the Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).
Data Controller and contact
Askly (LLC) has its headquarters in Tallinn, Estonia.
Registration code: 14507205
Legal address: Laeva 2, Tallinn 10151, Estonia
You can contact us regarding the privacy at info(at)askly.me
We provide multilingual customer support solutions to our clients (eCommerce and online service providers) to help them grow. We improve customer care of our clients by virtue of making it more user-friendly and faster, as well as we eliminate any language-related obstacles on a customer care by using our platforms - Live Chat and Translation Platform.
In order to perform, improve and protect our Services, we process:
We respect each individual’s right to the protection of their personal data and We shall do Our best to ensure that personal data provided to and collected by Us shall remain protected and confidential.
We implement internal policies and measures (physical, technical, organizational) to protect personal data from illegal or unauthorised destruction, loss, alteration, disclosure of, acquisition or unauthorised access to them.
If We process personal data on the basis of the individual’s consent, the request for consent shall be clearly distinguishable, intelligible, and worded clearly and proven in Our logs and databases. We acknowledge that a consent can always be withdrawn.
In accordance with legislative requirements, We may be required to disclose or give authorities or supervisory authorities access to personal data.
We only store personal data for as long as required by law or contracts or necessary for Our business activities. Data retention period in ASKLY (LLC) is 6 months. Every 6 months we review our databases and delete permanently the personal data, that is irrelevant to be stored.
We do not specifically market to children under the age of 18 years old.
The Fair Information Practices Principles form the backbone of privacy culture for us and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with FIP Practices we will take the following responsive action, should a data breach occur:
We will notify you via email or in-site notification within 7 business days.
We only collect and process following personal data that is available publicly or you have provided to us:
The sources of publicly available data we use:
We use tracking and analytics tools like Google Analytics, and for contacting you tools like GMass, Woodpecker.
We also collect data from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, use live chat or enter information on our site.
We do not purchase databases with personal data from the third parties.
We reach out for new cooperation possibilities by phone or email account in order to enable future clients to get in touch with Us. You can pop-out at any moment, and we will delete your personal data within 3 days from all our databases.
You can always object to processing or withdraw Your consent by simply clicking “Unsubscribe”.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and have given a written consent to keep the information confidential.
All sensitive/credit information you supply is encrypted and outsourced to Stripe Technologies. All payment transactions are processed through a Stripe Technologies and are not stored or processed on Our servers.
What are the legal grounds for processing data?
We process Your data either on contractual grounds (processing is necessary for the fulfillment of a contract or to take steps at Your request prior to entering a contract) or when You have given us Your consent or under Askly (LLC) legitimate interest which is a right to reach out for Your consent for further processing, as well as tracking movement on website for analytics or responding to messages sent by contact form (article 6 a) b) and f) GDPR).
We do not sell, license or share information that individually identifies Our customers with companies, organizations or individuals outside of Askly (LLC) unless one of the following circumstances applies:
In order to provide Our Service Askly (LLC) engages other entities, such as cloud servers, security holes detection technologies, payment solutions, encrypted communication tools, etc, that are required to enable Our solutions.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
Your personal data are not transferred outside ASKLY (LLC) or its subsidiaries, affiliates or reliable partners.
Customer's data We collect to improve the solutions We provide:
We use this information to help Us design Our site to better suit our client’s needs. We may also use Your IP address to help diagnose problems with Our server and to administer Our website, analyze trends, track visitor movements, and gather broad demographic information that assists Us in identifying visitor preferences.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
To be in accordance with CAN-SPAM, we agree to the following:
If at any time you would like to unsubscribe from receiving future emails:
Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
This site may contain links to other websites. ASKLY (LLC) is not responsible for the contents or security of any other websites.
Askly (LLC) team