Transform Your IT Service Desk with Askly's AI Chatbot
Automate Support & Boost Efficiency 24/7
Tired of repetitive IT tickets? Askly’s AI chatbot transforms your IT service desk into a powerhouse of efficiency. Our solution integrates seamlessly with your existing platforms, providing instant support while your team focuses on complex issues that truly need human expertise.
Key Features That Set Us Apart
Intelligent Automation
- 24/7 Support Coverage - Resolve common IT issues instantly, any time of day
- Password Resets & System Access - Automate up to 50% of routine requests
- Ticket Creation & Routing - Direct complex queries to the right specialists
- Predictive Issue Resolution - Identify and address problems before they escalate
Our AI chatbot for customer service learns from every interaction, becoming more effective with each conversation - like having a support agent that continuously improves without coffee breaks.
Multilingual Support Without Language Barriers
Break down communication barriers with real-time translation across 30+ languages. One agent can now support global teams without hiring specialized staff, creating a unified support experience across your international offices.
“With Askly one agent provides support in 25+ languages, cutting our budget by 75%!” - Hannes Niid, CEO of Punktid
Our multilingual live chat support ensures every employee receives IT help in their preferred language, improving satisfaction and resolution times. Imagine a London-based agent simultaneously helping colleagues in Paris, Berlin, and Madrid - all writing and receiving messages in their native languages.
Seamless Integration
- Zero Development Required - Implementation takes minutes, not months
- Works With Your Current Tools - Integrates with ServiceNow, Zendesk, Jira and more
- Omnichannel Deployment - Available via Slack, MS Teams, email, and company portals
The chatbot meets your employees where they already work, eliminating friction and adoption hurdles.
Measurable Business Impact
For the C-Suite
- Cost Reduction - Decrease support costs by up to 70%
- Productivity Gains - Free IT staff from repetitive tasks for strategic initiatives
- Improved Compliance - Consistent responses to security and access requests
- Enhanced Employee Experience - Immediate support boosts workplace satisfaction
Our customers typically see ROI within the first 3 months as ticket volumes decrease and resolution speeds increase.
For Service Desk Managers
- Reduced Ticket Volume - Automate up to 50% of common requests
- Faster Resolution Times - From hours to seconds for standard issues
- Higher Satisfaction Scores - Immediate, accurate responses improve user experience
- Better Team Morale - Less repetitive work means more engaging challenges for your team
Similar to how AI contact center solutions transform customer support, our IT service desk chatbot revolutionizes internal support. The same principles that make AI effective in banking chatbots and insurance support make it perfect for IT service desks.
Advanced Capabilities
Customization & Learning
The Askly chatbot learns from your knowledge base, previous tickets, and documentation. It continuously improves through machine learning, adapting to your organization’s unique IT environment and terminology. Unlike static solutions, our chatbot becomes more tailored to your needs over time.
Analytics Dashboard
Track performance metrics including:
- Resolution rates and time-to-resolution
- Common issue categories and emerging trends
- User satisfaction scores across departments
- Automation percentage and potential growth areas
These insights help identify knowledge gaps and optimization opportunities beyond just ticket metrics.
Enterprise-Grade Security
- ISO 27001 compliant
- Data encryption at rest and in transit
- Role-based access controls
- Compliant with industry regulations
Security isn’t an afterthought - it’s built into every aspect of our solution, keeping your sensitive IT information protected.
Pricing That Scales With Your Needs
- Starter: Up to 300 IT support interactions monthly for 1-2 service desk agents
- Business: Up to 1000 monthly interactions for 3-5 agent teams
- Enterprise: Custom solution for larger IT departments with specific requirements
No hidden fees or complicated pricing structures - just straightforward plans that grow with your business.
Get Started Today
Transform your IT service desk with Askly’s AI chatbot. Implementation takes minutes, not months.
- Add Askly to your service desk
- Activate the AI chatbot
- Watch as automation handles routine requests
Book a demo today and see how our AI chatbot can revolutionize your IT service desk. Your team could be automating password resets and access requests by this time tomorrow.